DELIVERY AND RETURNS POLICY
 

All orders are sent free of charge on a first class delivery service. 
If you require a faster service, please select at checkout.  

Faster services available:
nextday by 1pm service - £7.25 
nextday by 9am service - £20.76

 We hope you love your Mosami jewellery, but if for any reason it's not what you were looking for, we will refund or exchange it within 28 days, postage paid.  

How to return your purchase

Firstly, please contact Customer Care  and we’ll provide you with a returns code and a return address.  

We strongly recommend that you send your jewellery back to us via Royal Mail's Special Delivery service (tracked & signed for) for security purposes. We cannot accept responsibility for parcels lost in transit. 

Please return the piece with its original packaging and dispatch note and we will refund your order & postage cost. If you'd like to exchange for a different piece, no problem, we'll cover the postage too. 

For hygiene reasons we regret cannot exchange or refund earrings, unless they are defective or faulty.

A prompt refund will be made once all the information referred to above is received.
The credit card you used for the original purchase will be credited with the original purchase price plus the cost of Royal Mail's Special Delivery service.